ServiceNow Engineer Sofia, Bulgaria

Jij bent

You are

  • A driven individual with a proactive mindset
  • A real finisher that always aims for going the extra mile 
  • A sharp-minded and collaborative individual
  • Someone that finds opportunities in challenges 
Jij krijgt

You'll get

  • A stimulating and dynamic work environment 
  • Plenty of possibilities to develop your professional and personal skills
  • A fantastic and international team with transparent collaborative culture
Soort projecten

Your Tasks

  • Being technically responsible for the product
  • Implementing best practices
  • Motivate each other to deliver innovative solutions to business problems
  • Share your knowledge across the team

You & the team

Are you a person that would like to join us in delivering our Platforms roadmap to our (internal)customers? Do you like to see a direct impact of your work on the organisation? If the answer is 'yes' this is the right place for you!

At Sentia we focus on smart solutions and we are hungry for more, all of the team members love to learn everything about new technologies which can help the organisation thrive, and discussing this during team meetings, lunch, beer, and pizza sessions.

As a ServiceNow Engineer working as part of the Sentia Group Integration Office within the Platforms & Internal IT department, you will be responsible for the development of new capabilities for our business and (internal) customer within the ServiceNow product while protecting the life estate in a fast-paced environment potentially working across multiple instances. The modules you will be working with are IT Service Management (ITSM) and Customer Service Management (CSM). You will collaborate as part of the team and champion the use of Agile and DevOps best practices to drive continuous delivery at an ever-increasing pace without impacting the performance of an "always-on" platform. You will be a part of a dynamic and international team that supports Sentia in one of the most important projects. In Sentia we value customer intimacy and having a proper functioning platform to support our clients is crucial.

This role provides a large scope to bring in innovative ideas, implement fast change and drive forward the technology and the team to exploit ServiceNow capability effectively and efficiently. 





What do we offer?

It’s important to us that you can develop yourself to the fullest at Sentia and we will do everything we can to provide that opportunity. You will find yourself working in a pleasant environment, alongside driven colleagues. In addition, you can expect the following:

  • uren per week

    Flexible working hours

  • laptop telefoon en reiskosten

    A competitive salary

  • persoonlijk opleidingsbudget

    Food vouchers, sports card and a health insurance that includes dental & vision care

  • Self-development

    Plenty of opportunities for growth, both personally and professional. Certification possibilities

  • teamsamenstelling

    Working alongside great colleagues across Bulgaria, Belgium, Denmark & the Netherlands

  • vakantiedagen

    20 vacation days

  • Soort projecten

    Dell business laptop & personal business phone

  • Type klanten

    Fun drinks and parties with your colleagues

The most successful candidate for the role has:

  • Very good English skills
  • Very good communication skills
    • Ability to confidently present to external stakeholders
  • Aligned with Sentia leading principles listed below 
  • Demonstrable and transferable knowledge of web technologies such as XML, HTML, JavaScript
  • Experience with Jelly and Twitter Bootstrap is a plus
  • In-Depth cross-tool understanding of ServiceNow, such as workflow, user interface (UI), client scripts, business rules
  • Ability to identify and adopt off the shelf functionality before heavily customised applications 
  • Proven track record in designing ServiceNow applications and web-based solutions 
  • A good understanding of supporting tools and technologies such as LDAP, SSO and Identity Management preferably OKTA
  • Experience of working within rapid deployment environments utilising Agile (particularly SCRUM methodologypreferably in Jira
  • Excellent oral and written skills with the ability to confidently present to external stakeholders 
  • Experience with the ServiceNow CMDB/CSDM and InR (Identification and Reconciliation) is a plus 
  • Functional analyst alike skills (user story creation) 
  • UX alike skills to maximize value creation via the low-code Now App Engine 
  • The world outside ServiceNow appeals to you as well  
  • The ability to speak with dev people and understand API’s (GraphQL and REST) 



If you are interested in applying or would like more information, contact Miryana Dorosieva via or call +359 (0)894 595 880. If you know someone who might be interested, please share this vacancy via the links below.    

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What can you expect after pushing the apply button? We follow some steps. They can differ from time to time due covid or other circumstances. But in general you can follow this guideline to become a true Sentian as soon as possible. We're looking forward to it!

  • Positivity

    1. You've applied, great. We will check your profile for the best match

  • report

    2. We will give you a call to make a video meeting with HR. In Sentia we find it important to have good cultural fit.

  • Listen first

    3. Everything goes well? Then we will invite you for a video meeting with the hiring manager and the product owner

  • Extreme Ownership

    4. In the form of open ended conversation we would like to give you more context about the position & projects. But also understand better how your experience can fit

  • Self-development

    5. We both like each other? Great, then we will invite you for a technical interview with the product owner and a team member, which will be in the form of conversation

  • Expressroute 2

    6. Everything still great? Then you will receive an offer matching your skills, experience and is in line with your colleagues

  • Agility

    7. You have accepted the offer. Great, let's start with your onboarding

  • Positivity

    8. Your first day. We give you a warm welcome and your team lead is right there for you!


On your first day at work in Sentia Services, we will provide you with detailed information about the company, history, vision, teams, leading principles, and processes. Health & Safety at the workplace is also an important part of the onboarding process.

After going through this you will start with a job kick-off. The team manager will provide an introduction to who is who, what they do, and how they do it. 

You will be invited to the daily stand-ups to get you up to speed - where the team is & where it is going?

In the first few weeks, you can also expect meetings with many different colleagues in order to properly introduce you to the team. Being well integrated is of high importance to us. 

About Sentia

We are one of the fastest-growing IT service providers in northwest Europe, with a 100% focus on our Cloud-First strategy. With over 600 employees, we are impossible to miss. From our offices in Bulgaria, Belgium, the Netherlands, and Denmark we work hard on what drives us: state-of-the-art IT infrastructure for our customers.

At Sentia, you get all the space you need to develop your talents. We are convinced that you can only lead the way by continuing to develop yourself. That’s why we do everything we can to constantly innovate with you in both technology and your personal skills. 

Our Sentian Values



We regularly leave our comfort zone.

We challenge ourselves more than Sentia challenges us.

We have realistic views of our skills and always look for ways to improve.

We accept mistakes, but we strive for zero repeats.

Always transparent


We communicate clearly, concisely and often.

We share our thoughts and concerns immediately with honesty.

We don’t make assumptions, we rather ask that extra question.

We don’t rely on emails alone for perfect communication

Listen first

Listen first

We focus on listening rather than responding.

We take the approach that everything is a hypothesis and we could be wrong.

Internally we also listen. If you have an idea or a problem; we are here for you.

We understand first before we try to be understood

Extreme Ownership

Extreme Ownership

We do what we say and say what we do (and don’t do).

We take ownership, always willing to go the extra (s)mile.

We are accountable and document our work (and time).

We strive to exceed expectations (of customers, team members, partners).



We don’t speak negatively about colleagues or customers.

We look at the upside first when change presents itself.

We don’t complain, but there’s always room to share our concerns.

We never miss an opportunity to give positive feedback.

Join the lead generation

We welcome new talent as a part of our cloud journey. Start the next step in your career and send us your application. Don't follow the path, lead the way.