- Performing coaching and assessment of employees
- Focused on customer satisfaction and maintaining customer relationships
- Effective and efficient when delivering services
- Providing assurance of Delivery processes
- Up-to-date on administration
What you get
- 70% 'Maintain and build' of our customers clouds
- 20% Projects
- 10% Innovation and study
As a Delivery manager you are the pivot between Sentia and our customers and the operational team. You fulfill this role by taking responsibility for the service delivery to our customers, both on an operational and tactical level. Of course you do not do this alone, your operational team, the Service Coordinator, Service Manager and Project Lead will ensure that you get the job done together. Because you have final responsibility, you know the objectives of our customers and ensure that our service for our customer demonstrably contributes to achieving these objectives. Of course you ensure that the service and value that we provide grows with our customers. In addition to the daily operations, you are also responsible for the planning, progress and budgets of projects, for which you are supported by the project lead. You will do the same for the Delivery plan. Last, but not least, you are the rock of your team, which you lead. This team consists of approximately 13 IT professionals, who you coach as well as lead by example.
What do we expect from a Delivery Manager?
Your middle names
- Customer focus
- Result orientation
Next to that
- You can think and act on Bachelor level or higher
- At least 3 years of working experience in a similar role within IT services
- Experience at a managed services provider, isp or cloud provider is always a plus but not a must
What can you expect after pushing the apply button? We follow some steps. They can differ from time to time due covid or other circumstances. But in general you can follow this guideline to become a true Sentian as soon as possible. We're looking forward to it!
You've applied, great. We're ready for you!
We check your profile for the best match
We'll give you a call or plan a video interview
You will have a video interview with two colleagues
A good match? We will plan your second interview at the office
Everything still great? You'll receive an offer matching your skills and experiences
You accepted the offer! We'll start your onboarding
Your first day starts and your buddy is right there for you!
Starting to work at Sentia, you will be assigned a buddy. Your buddy is a colleague who familiarizes you with your team, the systems, culture and way of working. You will also be introduced to the clients.
During the initial period, you will mostly be busy learning how we work. You will need to understand our standard of IaC coding, our deployment mechanisms and our operational processes. You will also work on preparing a number of releases, to learn our way of working, hands-on. Following that, you’ll also get to know all the customer systems, while participating in support and projects. In this way, you learn immediately about the environments used by your customers.
Luckily, we work with a clear process at Sentia and everything is clearly documented. You can also approach your colleagues with any questions you may have.