Digital Experience Monitoring
Insights to enhance your user experience
A lack of insight into how users experience your applications and IT services can lead to lower productivity, higher frequency of incidents, and dissatisfied users. That is why full control starts with factual measurements of your IT performance from an end-user perspective. Digital Experience Monitoring (DEM) provides an objective, data-driven overview of performance and availability as seen from the end-user perspective. With DEM, you can identify bottlenecks, reduce resolution times, and work more proactively with your operations. You gain insights across applications, endpoints, and business processes, enabling you to optimize the user experience and better support the business.
Get a comprehensive and detailed overview of performance and availability across applications, devices, and networks. With insights from both real user monitoring and synthetic monitoring, you can understand how your digital services are experienced in practice, identify patterns, and act on specific data points.
Gain deeper insight into your entire IT stack and identify issues before they affect users. Digital Experience Monitoring makes it possible to detect errors early, reduce downtime, and focus troubleshooting efforts more effectively. At the same time, it enhances stability and ensures consistent service quality across your IT environment.
Optimize applications and business processes with data-driven insights that create better digital experiences. By understanding the relationship between performance and user behavior, you can improve the user experience while ensuring that your digital platforms effectively support business goals.
Be successful in your profession
Responsible for IT, Infrastructure and Operations
Digital Experience Monitoring gives you full insight into performance and user experience across the entire IT environment. You can work proactively with monitoring, reduce the number of incidents, and shorten resolution times. The result is more stable operations, better prioritization, and less pressure on the operations organization.
Responsible for Finance and Procurement
With DEM, you achieve better utilization of existing IT investments through optimized performance and fewer operational disruptions. Data-driven insights make it easier to prioritize investments and document the value of IT initiatives, while also reducing the hidden costs of downtime and inefficiency.
Responsible for Technology and Digitalization
Digital Experience Monitoring supports your digital strategy by ensuring that new solutions deliver the desired user experience. You gain insights across applications, cloud environments, and platforms, making it easier to drive innovation, optimize performance, and create cohesive digital services.
Line of Business and Application Owner
Gain insight into how your applications are actually used and experienced by users. Digital Experience Monitoring makes it possible to identify bottlenecks and opportunities for improvement, so you can optimize performance, increase productivity, and ensure a better user experience.
Express Bank
Express Bank, part of BNP Paribas, lacked a solution that could quickly and accurately identify the root causes of performance issues when they occurred. The bank turned to Sentia for valuable insights through application performance management. Today, Express Bank has full visibility into the performance of its systems, enabling the organization to focus entirely on business development and growth.
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