Service Desk and Support
How many contact points do you rely on when IT issues occur?
Your organization depends on a high-performing digital infrastructure. But when your IT environment spans multiple systems and functions, the quality of support becomes crucial to productivity and employee satisfaction. At Sentia, you get a dedicated team, handpicked from a broad pool of Danish specialists, who ensure that your IT landscape works seamlessly together through a professional service desk. Our range of service levels is tailored to your needs for both technical and end-user support, giving you a single point of access to experienced experts with in-depth knowledge of your environment, working in accordance with ITIL-based maintenance and support processes.
When an incident impacts operations, it is crucial to handle any degradation or interruption of IT services effectively. With our ITIL®-based incident management processes, you can ensure the rapid restoration of normal service operations and minimize the impact on your business.
User-related issues are a major source of frustration. Our service desk gives you one consistent and reliable channel for handling requests and inquiries from your users. With a central point of contact, you gain the ability to address end-user challenges continuously and effectively.
The confidentiality and integrity of your environment, including systems and data, can be compromised by security incidents. This applies equally to potential and actual violations of your security policies and procedures. With Sentia’s support services, you can respond quickly and effectively to threats across your IT landscape.
Be successful in your profession
Responsible for IT, Infrastructure and Operations
No two organizations are the same, which is why you need a flexible solution to support your infrastructure and operations. With multiple support levels and escalation options, you can define the support coverage period, incident prioritization, service level objectives, and response times that best ensure service quality and availability in your environment.
Responsible for Finance and Procurement
Monthly reporting on incidents and time spent provides transparency into support activities and handling efforts, while also offering clear insight into the value delivered. With Sentia’s support and service desk managing incidents, you can focus your resources on the areas that create the most value for your organization.
Responsible for Technology and Digitalization
With the end-user support challenge solved, you can focus confidently on your long-term strategy. As part of the onboarding process, we also provide a report with recommendations and a proposed two-year plan for your local IT infrastructure.
Line of Business and Application Owner
Managing changes and requests related to software, hardware and network environment, users and access, and system documentation is a time-consuming task. Get access to professional standard procedures for handling both problems and changes that minimize the risk of inappropriate impact on the business.
Get quick assistance from your local support team through Sentia's service portal, by phone, or via remote support. We efficiently handle your requests centrally in the service portal, where you can track your cases in real time and receive email notifications about updates. Here, you can contact us regarding incidents, security issues, changes, or other service requests.
We support your organization and business operations through dedicated support services. Choose from four flexible support levels according to your needs: Mission-Critical, Business-Critical, Non-Critical, and Service Level Objective. These determine exactly how your service is handled in terms of support period, incident prioritization, service level objectives, and response time.
bold.dk
bold.dk is Denmark’s leading football news media outlet, providing comprehensive coverage of both domestic and international football. As an AWS Partner, Sentia helped bold.dk optimize its cloud-native approach on AWS, including the design, development, and deployment of a new microservices platform.
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Express Bank
Express Bank, part of BNP Paribas, was missing a solution that could quickly and accurately identify the root causes of performance issues when they occurred. The bank turned to Sentia for valuable insights through application performance management. Today, Express Bank has full visibility into the performance of its systems, enabling the organization to focus entirely on business development and growth.
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FOA
Sentia’s partnership with FOA spans more than 20 years. Sentia is responsible for the operation of FOA.dk and the web-based unemployment fund (A-kasse) platform. The solution serves all FOA members, who rely on it for access to critical information and services. With a redundant and flexible platform architecture, FOA benefits from a secure, resilient, and reliable solution.
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Realdania
Realdania places a high value on rapid service delivery. When establishing construction sites, timelines are often tight once a project receives final approval. In addition, connectivity frequently needs to be delivered to remote and hard-to-access locations, creating unique logistical challenges. As a result, a standard deployment approach is not sufficient for Realdania. It requires a provider that can act quickly and agilely while understanding the organization’s specific needs and business priorities.
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