Real User Monitoring

Your knowledge source of actual users and their actions

Imagine a world where you have the full insight into how your users behave across different platforms, and you are always tracking the right KPI's. Here, your diagnosis of poor performance and getting to the root cause of issues is happening quickly, resulting in a fast mean time to resolution. This is the world of Sentia Real User Monitoring, where you stay in control of user experience and how applications affect your business outcomes.

Get real-time insight into the full user journey

Weak user experience may result in customer churn, dropping conversions, a social media storm, a flood of support tickets, key resources having to spend too much time troubleshooting, and lengthy cycles of Mean-Time-To-Repair. However, critical to optimizing user experience is the ability to monitor users in real-time. Real User Monitoring (RUM) provides deep insight into the user journey by reporting performance metrics and alerting at the detection of issues. Capturing the entire user behavior provides context to error or poor performance and improves front-end to backend visibility for more effective troubleshooting.

Complete your APM strategy

Real User Monitoring is one of the fundamental constituents of Digital Experience Monitoring - the availability and performance monitoring discipline that supports the optimization of the operational experience and behavior of users. Optimizing performance and eliminating downtime are two Application Performance Management goals; data from end-user experience monitoring facilitates both and is an integral part of your effective APM-strategy. While performance data from APM offers valuable information, RUM allows you to delve deeper into the behavior of a user or users to gain greater awareness of their digital experience, including any anomalies or incidents.

The full picture of end-user experience

Sentia Real User Monitoring brings new observability and insight into the customer digital experience from the end user's perspective. A single real-time view monitors all user actions taken with application performance context across the globe to facilitate troubleshooting and improve performance.

Monitor performance

Identify and diagnose poor performance impacting users 

Many organizations lack visibility into performance problems in production environments. RUM helps you identify poor performing parts of your application that may be negatively impacting the user experience, your revenue, and reputation.

Applications that are compliance-ready

Measure the impact of performance optimizations 

Once you’ve diagnosed a performance problem, you should have all the information you need to make improvements quickly, ensure customer and SLA satisfaction and avoid poor customer reviews and complaints.

Fully managed from back to front

Understand how users experience your application

Gain insights into your customer’s experience. Anticipate problems before they arise and proactively contact customers when things go wrong, and prevent poor app ratings – protect your reputation.

Lead the way with modern application performance monitoring

Sentia Real User Monitoring is a key application performance monitoring solution providing you with the complete picture of your end-user experience. Our experts will help you to streamline your APM-strategy with our solution designed to facilitate troubleshooting and improve performance.

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