Get real-time insight into the full user journey
Weak user experience may result in customer churn, dropping conversions, a social media storm, a flood of support tickets, key resources having to spend too much time troubleshooting, and lengthy cycles of Mean-Time-To-Repair. However, critical to optimizing user experience is the ability to monitor users in real-time. Real User Monitoring (RUM) provides deep insight into the user journey by reporting performance metrics and alerting at the detection of issues. Capturing the entire user behavior provides context to error or poor performance and improves front-end to backend visibility for more effective troubleshooting.
Complete your APM strategy
Real User Monitoring is one of the fundamental constituents of Digital Experience Monitoring - the availability and performance monitoring discipline that supports the optimization of the operational experience and behavior of users. Optimizing performance and eliminating downtime are two Application Performance Management goals; data from end-user experience monitoring facilitates both and is an integral part of your effective APM-strategy. While performance data from APM offers valuable information, RUM allows you to delve deeper into the behavior of a user or users to gain greater awareness of their digital experience, including any anomalies or incidents.
The full picture of end-user experience
Sentia Real User Monitoring brings new observability and insight into the customer digital experience from the end user's perspective. A single real-time view monitors all user actions taken with application performance context across the globe to facilitate troubleshooting and improve performance.
Identify and diagnose poor performance impacting users
Many organizations lack visibility into performance problems in production environments. RUM helps you identify poor performing parts of your application that may be negatively impacting the user experience, your revenue, and reputation.
Measure the impact of performance optimizations
Once you’ve diagnosed a performance problem, you should have all the information you need to make improvements quickly, ensure customer and SLA satisfaction and avoid poor customer reviews and complaints.
Understand how users experience your application
Gain insights into your customer’s experience. Anticipate problems before they arise and proactively contact customers when things go wrong, and prevent poor app ratings – protect your reputation.
Lead the way with modern application performance monitoring
Sentia Real User Monitoring is a key application performance monitoring solution providing you with the complete picture of your end-user experience. Our experts will help you to streamline your APM-strategy with our solution designed to facilitate troubleshooting and improve performance.
You have a vision. We help you spark it into action.
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