Business Insights

Have our experts solve your IT performance problems


IT environments are becoming increasingly complex. So when breakdowns occur, it is not easy to ascertain the cause. And if you are working with multiple applications, various suppliers and tailor-made solutions it is particularly difficult to determine where exactly the cause of the problem lies. Thanks to a combination of smart software and specialised people, Sentia offers you a rapid analysis, domain determination and solution direction.

The Sentia method

Sentia-Benefits-Icons_Monitor performance

1. Preliminary investigation

The aim of the preliminary investigation is to arrive at a suitable approach and the express the expectations of both sides. In the course of the preliminary investigation, interviews are held, thermometers are installed in the infrastructure where appropriate, and technical information and prior studies are catalogued.

From this, Sentia forms an objective picture of the problem, and delineated problem definitions and research questions can be formulated. Based on this, one can also decide which specific tools will have added value at a later stage. The preliminary investigation results in a Plan of Approach which, subject to your approval, is used as the foundation of the Troubleshoot. A number of Quick Wins may be achieved during the preliminary investigation.

Sentia-Benefits-Icons_Filter your data-sets

2. Investigation

During the investigation, Sentia makes an objective study of the specified performance problems. Some of the basic actions performed for this purpose include reproduction of the problem, drawing up baseline measurements, and in-depth measurements. The in-depth measurements are applicable to specific components in the IT chain, such as the network, server, database or workstation. All activities and findings are communicated to you in the form of a logbook so that you are kept informed at all times of the Troubleshoot’s progress and results.

Sentia-Benefits-Icons_Application Overview

3. Analysis

The technical and organisational findings from the (preliminary) investigation are subjected to thorough analysis. Sentia's knowledge and expertise in the field of Application Performance Management are deployed to create links among the findings. The ultimate aim of the analysis is to identify choke points on the basis of objective measurements. The analysis may also show that investigation in additional depth is required if, for example, the problem definition and investigation questions remain unanswered.

Sentia-Benefits-Icons_Centralise data governance

4. Recommendations

Conversion of the analysed information into recommendations takes place using an ‘agile’ approach. As soon as the initial information is available, the interim findings will be shared on a weekly basis. This provides the opportunity to make interim adjustments if necessary. As the final phase of the Troubleshoot, you will receive an objective recommendation in which you will be presented with the possible directions you might take to resolve the specified problem. This is all expressed in an advisory report containing procedural and technical recommendations.

Sentia-Benefits-Icons_Make infrastructure cost-efficient

5. In short

In our troubleshooting approach, we will:

  • Objectify the IT performance that end-users are experiencing;
  • Independently demonstrate what is causing the performance problems;
  • Provide useful recommendations for the improvement of performance;
  • Objectively show the achieved performance-wins from an end user’s perspective.


  • Cost Management Copy

    Less MTTI/MTTR thus less costs

    You don’t need specialised software or own manhours to find the problem’s root-cause

  • Cloud Strategy Enablement

    Independent insights

    Sentia is no stakeholder within your IT chain and can therefore assess the problem independently

  • Continuously Backup Your Busisness

    More productivity

    Every minute your end-user deals with unavailability or performance issues costs money and causes frustration

  • Adhere Regulation

    Concrete advice

    Get insight in bottlenecks that cause problems so you can take focused action

  • Comply Latest Finreg

    Extensive reporting

    Use our comprehensive reports to take focused action

  • Always Transparant

    Agile approach

    We are there to solve your problems. Intermediate findings will be shared immediately

In practice

The pinnacle of cloud monitoring

Digital experience monitoring - the pinnacle of cloud monitoring

It’s no longer a question of whether organizations will move to the cloud, but when they will do so. As organizations opt for hybrid, distributed or... Read more
Real User Monitoring: a holistic view of User Experience

Real User Monitoring: a holistic view of User Experience

More and more entrepreneurs are aware of the enormous value of an excellent user experience. What valuable information does consumer behavior give... Read more
Van Oord

Webinar: Proactively managing internal IT at Van Oord

As one of the world's largest marine contractors, Van Oord is active in 44 countries with some 5000 employees. Van Oord's IT organization aims to be... Read more
Is performance testing in test environments useless?

Is performance testing in test environments useless?

At Ymor, we regularly speak to test managers who feel that the costs of setting up a “performance test environment” are too high and therefore do not... Read more
Express Bank driving digital transformation
Case study

Express Bank driving digital transformation

IT performance driving digital transformation The application performance management solution is valuable for us because it gives us the freedom... Read more
Measurement is knowledge

Paper "Measurement is knowledge"

Good performance is key Software sits at the core of an increasing number of organizations. Sentia designs hybrid cloud architectures for such... Read more
How do Ymonitor and Nexthink strengthen each other?

How do Ymonitor and Nexthink strengthen each other?

You have probably already heard of the name “Nexthink”; Ymor has been a proud partner of Nexthink for a few years now. With the Nexthink software,... Read more
Load test, performance test, end-to-end test, system test – What to choose?

Load test, performance test, end-to-end test, system test – What to choose?

Many organisations are aware of the need to test an application before a go-live. Next to functional testing, a number of test types can be performed... Read more
The business case for performance testing

The business case for performance testing

The performance and availability of applications are of great importance. The speed of an application affects, among other things, user... Read more
Integrating APM tooling and IT Service Management (ITSM) systems

Integrating APM tooling and IT Service Management (ITSM) systems

The number of organisations that still use Excel lists to keep track of incident reports is nil. Most ITIL processes such as incident, problem and... Read more

You have a vision. We help you spark it into action.

Contact us using the option below or get in touch