The Ymonitor Essentials component includes a synthetic monitoring solution, with which end-user actions are simulated and monitored in terms of performance and availability. As the performance of IT depends on many different components, the eventual user experience is also comprised of many factors. Even if all of the individual components appear to perform adequately, the end-user experience can still be unsatisfactory and the quality of IT insufficient. With end-user simulation, the actions of an end-user, such as opening an application or ordering a product, are continuously simulated and measured from various locations. The measurements are used to create reliable availability, stability and performance KPI reports and are needed for any successful IT Operations Management strategy. With performance trends and KPI reports, organisations can manage (internal or external) suppliers, obtain an objective picture of end-user experiences, make informed choices and shorten resolution times.